No, you do not need to worry about cleaning supplies and equipment. Our cleaners will bring all that is required to complete the job correctly. Also, the rate quoted typically includes cleaning supplies and equipment, unless otherwise stated. If you prefer we use your cleaning supplies or equipment, please let us know at the time off booking

We accept all major credit cards, checks, cash, and e-transfers, but payment terms vary depending on the service. For additional information on our payment terms, you can contact our customer service team at 856-677-5765, and we will gladly answer any questions or concerns you may have. Our system will automatically generate a hold on funds paid via credit card (including Visa debit) the day before your booked services. This is merely a hold and no funds have been removed from your account. The Visa debit cards will look like the money has been removed from your account. We assure you it has not. Your bank is holding it separately for you until the charge is processed after your services have been completed. E-transfers will need to be received by (cleaning company)the day before your appointment

No, as long as you have a way to let us in when you are not home there is no reason for you to have to be there. However, if it makes you feel more comfortable we welcome you to stay and watch what we do. Completing a walkthrough before and after the service gives an opportunity to go over anything we may have missed guaranteeing a 5-star clean! All of our house cleaning employees are trustworthy and friendly, they do have a schedule though so make sure to give them enough space to get their work done

One of the best things you can do is make sure there is as little clutter as possible. The cleaners will need to have access to surfaces to clean and if they are covered up by too much clutter they may be inaccessible. Make sure the floors are clear of items and debris. Communicate with your cleaner when they arrive (if you are home) a plan to make sure the cleaner has space to clean. Children, pets and other adults in the way can really hinder a job from being done in the best way possible. It can also be hazardous. Vacuum cords, cleaning products and supplies will be in the area with the cleaner and to mitigate accidents from happening it is best to give them space. If you have any questions about how to better prepare, feel free to reach out and ask any questions at all!

Absolutely. All our cleaners are required to have a clear criminal background check. In addition, our cleaners are covered with general liability insurance. We also require significant experience in residential house cleaning to work with us

Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet

We require a 48 hours notice for reschedule or cancellations. There will be a $50 charge for no notice cancellations and lockouts. If you are sick and it’s your cleaning day, please call our office by 7:30 am. We will do our best to reschedule your cleaning that same week. Please do not have us clean if your family is home with the flu. Remember you are home because you are contagious! Thank you

We send 1 or 2 cleaners, depending on availability and your needs.“If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward. Deep Cleanings or larger homes may be scheduled with enough cleaners to make sure we can do the best job possible in a timely manner.

Our professional housecleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want.” Clean inside of fireplace Clean toys Pick up clutter Do Laundry Wash dishes Clean carpets Mold: (Some amount of pink/orange mildew, or even darker mold, is common in some homes. Don’t worry- the cleaners can clean small amounts of mold. Large amounts of mold in shower areas, on walls, etc. can affect air quality and pose a health safety issue. The cleaners aren’t able to clean in rooms that are heavily affected by mold, or in homes with heavy mold infestations.) Weight: (We have a 30 lb. weight limit for safety reasons. Moving smaller items like dining table chairs, small ottomans, etc. to clean under is perfectly ok. If you would like any heavier furniture or appliances cleaned under, you’re welcome to move it and the cleaners will be happy to clean under it upon request.) Extensive grease or fire damage Bodily Fluids Pet messes Bug infestations Heights: (There is a limit to a 2 foot or shorter step stool. Safety is of the utmost importance to us. Please keep in mind that in most cases, the tops of standard kitchen cupboards is approximately the maximum limit of height. Some lighting fixtures may also be out of reach.)

Absolutely! We encourage clients to specify any particular tasks or areas they want the cleaners to focus on to ensure the service meets their expectations.

Yes, we take pride in offering exceptional service. If there are aspects of the cleaning that don’t meet your expectations, please let us know, and we will address the issue promptly.